Terms and Conditions

Effective Date: [Date - e.g., October 26, 2023]

1. Introduction

Welcome to Kopi Glow! These Terms and Conditions ("Terms") govern your access to and use of the Kopi Glow website (the "Website"), located at [Your Website URL - e.g., www.kopiglow.aiu], including any content, functionality, and services offered on or through the Website, whether as a guest or a registered user. Kopi Glow is a student-led social business project operating under the purview of Albukhary International University ("AIU").

Please read the Terms carefully before you start to use the Website. **By using the Website or by clicking to accept or agree to the Terms when this option is made available to you, you accept and agree to be bound and abide by these Terms and our Privacy Policy, found at [Link to Your Privacy Policy], incorporated herein by reference.** If you do not want to agree to these Terms or the Privacy Policy, you must not access or use the Website.

2. Definitions

• "Website" refers to the Kopi Glow e-commerce site and its related subdomains and pages.
• "We," "Us," "Our" refers to the Kopi Glow project team operating under AIU.
• "User," "You," "Your" refers to any individual accessing or using the Website.
• "Products" refers to the skincare items and any other goods offered for sale on the Website.
• "Content" refers to all text, graphics, images, logos, video, audio, data, and other information displayed on the Website.

3. Use of the Website

• You agree to use the Website only for lawful purposes and in accordance with these Terms.
• You must be at least 18 years old or have the permission of a parent or legal guardian to use this Website and make purchases.
• You agree not to use the Website in any way that could disable, overburden, damage, or impair the site or interfere with any other party's use of the Website.
• You agree not to attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Website, the server on which the Website is stored, or any server, computer, or database connected to the Website.

4. Products and Information

• We strive to display accurate Product descriptions, images, and pricing. However, errors may occur. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.
• Our Products are made using natural ingredients, including upcycled coffee grounds. Due to the nature of these ingredients, slight variations in color, texture, or scent may occur between batches. Such variations are normal and do not constitute a defect.
• Product information provided on the Website is for informational purposes only and does not constitute medical advice.
• **Skincare Disclaimer:** Our Products are intended for cosmetic use. They are not intended to diagnose, treat, cure, or prevent any disease. Please read ingredients carefully. If you have sensitive skin or allergies, perform a patch test on a small area of skin before full use. Discontinue use immediately if irritation occurs and consult a healthcare professional if necessary. We are not liable for any individual reaction to any particular ingredient.
• Product availability is subject to change without notice.

5. Orders, Payment, and Acceptance

• By placing an order through our Website, you warrant that you are legally capable of entering into binding contracts.
• Your order constitutes an offer to purchase Products from us. All orders are subject to acceptance by us. We will confirm acceptance by sending you an email confirmation (the "Order Confirmation"). The contract between us will only be formed when we send you the Order Confirmation or ship the Products.
• We reserve the right to refuse or cancel any order for any reason, including but not limited to product unavailability, errors in pricing or product descriptions, or issues identified by our fraud detection system.
• You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Website.
• Payment must be made using one of the methods specified on the Website during checkout. You represent and warrant that you have the legal right to use any payment method(s) utilized.
• While we implement security measures, we cannot guarantee the security of your payment information transmitted via the internet.

6. Shipping and Delivery

• Shipping is currently available to [Specify Regions - e.g., AIU Campus, Alor Setar, Peninsular Malaysia]. Please refer to our Shipping Policy page [Create and Link This Page] for details on costs and options.
• Delivery times provided are estimates only and are not guaranteed. Delays may occur due to factors beyond our control.
• You are responsible for providing an accurate and complete shipping address. We are not responsible for orders delivered to an incorrect address supplied by you.
• Risk of loss and title for Products pass to you upon our delivery to the carrier or upon delivery to your specified address if handled directly.

7. Returns and Refunds

• Due to the personal nature of skincare products, we generally cannot accept returns or exchanges unless the Product is damaged upon arrival or you received the incorrect item.
• If you receive a damaged or incorrect item, please contact us at [Your Contact Email Address] within [Number - e.g., 3] days of receiving your order, providing your order number and photographic evidence of the damage or error.
• We reserve the right to determine eligibility for a refund or replacement on a case-by-case basis after reviewing the evidence.
• Refunds, if approved, will be processed to the original payment method within [Number - e.g., 7-14] business days.
• We do not offer refunds or returns for change of mind or if a product does not meet personal expectations after use. Please review product descriptions and ingredients carefully before purchasing.

8. User Accounts

• If you create an account on the Website, you are responsible for maintaining the confidentiality of your account password and for restricting access to your computer or device.
• You agree to accept responsibility for all activities that occur under your account or password.
• You agree to provide accurate and current information during registration and to update it as necessary.
• You must notify us immediately of any unauthorized use of your account or any other breach of security.
• We reserve the right to suspend or terminate your account at our discretion, without notice, for any violation of these Terms or for any other reason.

9. Intellectual Property

• The Website and its entire Contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by the Kopi Glow project/AIU [Clarify Ownership with AIU], its licensors, or other providers of such material and are protected by Malaysian and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
• The Kopi Glow name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of the Kopi Glow project/AIU [Clarify Ownership]. You must not use such marks without prior written permission.
• You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Website strictly in accordanceance with these Terms for your personal, non-commercial use only.

10. Privacy

Your use of the Website is also governed by our Privacy Policy. Please review our Privacy Policy at [Link to Your Privacy Policy], which explains how we collect, use, and disclose information that pertains to your privacy.

11. Disclaimers of Warranties

The Website and Products are provided on an "AS IS" and "AS AVAILABLE" basis, without any warranties of any kind, either express or implied. Neither Kopi Glow nor any person associated with Kopi Glow makes any warranty or representation with respect to the completeness, security, reliability, quality, accuracy, or availability of the Website or Products.

We do not warrant that the Products will meet your specific requirements or expectations, or that any specific results will be obtained from their use. We hereby disclaim all warranties of any kind, whether express or implied, statutory, or otherwise, including but not limited to any warranties of merchantability, non-infringement, and fitness for particular purpose.

12. Limitation of Liability

To the fullest extent permitted by applicable law, in no event will Kopi Glow, AIU, its affiliates, or their licensors, service providers, team members, agents, officers, or directors be liable for damages of any kind, under any legal theory, arising out of or in connection with your use, or inability to use, the Website, any websites linked to it, any Content on the Website, or any services or Products obtained through the Website, including any direct, indirect, special, incidental, consequential, or punitive damages, including but not limited to, personal injury, pain and suffering, emotional distress, loss of revenue, loss of profits, loss of business or anticipated savings, loss of use, loss of goodwill, loss of data, and whether caused by tort (including negligence), breach of contract, or otherwise, even if foreseeable.

13. Indemnification

You agree to defend, indemnify, and hold harmless Kopi Glow, AIU, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Website, including, but not limited to, any use of the Website's Content, services, and Products other than as expressly authorized in these Terms or your use of any information obtained from the Website.

14. Governing Law

All matters relating to the Website and these Terms, and any dispute or claim arising therefrom or related thereto, shall be governed by and construed in accordance with the internal laws of Malaysia without giving effect to any choice or conflict of law provision or rule.

15. Changes to Terms and Conditions

We reserve the right, at our sole discretion, to revise and update these Terms from time to time. All changes are effective immediately when we post them. Your continued use of the Website following the posting of revised Terms means that you accept and agree to the changes. You are expected to check this page frequently so you are aware of any changes, as they are binding on you.

16. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

Kopi Glow Project
c/o [Your Specific Department or Faculty, if applicable]
Albukhary International University
[Full AIU Address]
Alor Setar, Kedah, Malaysia
Email: [Your Project Email Address]

**Disclaimer:** The Kopi Glow project team strongly advises users to consult with a legal professional to ensure full understanding and compliance with all applicable laws and regulations regarding the use of this website and the purchase of its products.